Returns & Refunds

Returns & Refunds Policy

At Nadin's Leather Studio, we want you to be completely happy with your handmade leather piece. If for any reason you are not satisfied with your purchase, we are here to help.

Return Window

You have 14 days from the date of delivery to return your item for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalised items
• Items that have been used or show signs of wear
• Items damaged due to misuse or improper care

How to Return an Item

To initiate a return, please:

1. Contact us at nadinleather@yahoo.com with your order number
2. We will provide you with return instructions and address
3. Pack the item securely in its original packaging
4. Send the item back to us (return shipping costs are the customer's responsibility, unless the item is defective)

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 working days to your original payment method.

Exchanges

If you need to exchange an item for a different size or colour, please contact us first to check availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund, including return shipping costs.

Questions?

If you have any questions about returns or refunds, please contact us.